Learn online – When, where, and how you want!

Individual Certification training can be completed online 24/7. The training will prepare you to work in any environment where alcohol is sold, served, or sampled in the province of Ontario. Get ready to learn with short videos, quizzes, text/audio, activities, and games before completing the Final Certification Test online.

The online program is fully translated and available in six (6) different languages: English, French, Chinese, Korean, Punjabi, and Spanish.

NEW – The Smart Serve training program has been updated to include “Cannabis Signs of Use”. The Liquor Licence Act (LLA) prohibits the sale of alcohol to intoxicated individuals, whether that intoxication is from alcohol, cannabis, medications, or drugs. For more information and guidance on signs of intoxication – CLICK HERE.

Online Training

  • Takes about 3-4 hours
  • You can stop/start your training
  • Your progress is saved as you learn
  • You must complete the Training and Final Test within 30 days
  • You will have two (2) attempts at the Final Test
  • Your Final Test will be Proctored
  • You must achieve 80% or higher to pass and meet all Proctoring requirements
  • Smart Serve reserves the right to conduct audits on all tests
  • All fees are non-refundable

Technical Requirements: We recommend that you take the training program on a desktop/laptop computer. The program is responsive and will work on a tablet or smartphone but you may find the screen size to be small and hard to interact with some of the training elements.

  • A reliable internet connection
  • If you are using your smartphone – please ensure you are connected to a Wi-Fi network¹
  • Turn-on browser pop-ups
  • Final Tests require a working web camera and microphone
  • View full detailed technical requirements – CLICK HERE

Important: Internet Explorer is not a recommended internet browser. To view all browser requirements – Click Here.

¹ Smart Serve Ontario is not responsible for any personal data usage you may incur if you choose to use your smartphone. The program has a number of videos which may use substantial mobile data if you are not connected to Wi-Fi

Online Training

$34.95 each (plus HST)

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Re-Certification Training

$24.95 each (plus HST)

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Retail Sales Training Update

FREE (Only for currently Certified Individuals)

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Training Guidelines

Here is an overview of the Smart Serve Online® Training Program:

  • The online program consists of multiple learning modules and chapters.
  • You will learn through videos, audio, text, playing games, and quizzes, with immediate feedback.
  • A status bar will show your progress as you complete the training modules.
  • After fully completing all activities within the chapters/modules, your Final Test will be made available in your account.
  • You can launch the test when you are ready.
  • After you complete your test, a list of questions that were incorrectly answered will be provided immediately to you.
  • Don’t forget to download the Smart Serve TIP Sheets & Job Aids!

The training is for personal use and must be completed by the individual who is the registered owner of the Online Account.

IMPORTANT: Once you start the Final Test, you must complete it in one sitting (about 30 mins). If you exit the test or leave the camera view, you will lose that attempt.

1. Getting Started

  • It takes about 3-4hrs to complete
  • You do not need to finish in one sitting
  • Your progress is saved as you learn
  • You have 30 days to complete the Training & Final Test

2. Quizzes & Games

  • Games test your comprehension & retention
  • Activities will allow you to “role play”
  • Quizzes will provide answers, as you learn
  • Play the games as many times as you like

3. Final Test – TIPS

  • You must score 80% or higher to pass
  • Two (2) attempts at the Final Test are available to you
  • You will need a working web camera & microphone (check your browser settings to ensure it is not blocked)
  • You will need a valid government issued I.D.
  • You will be Proctored and monitored during the test
  • Your session will be reviewed for an integrity check before releasing your Certificate
  • Take the test in a comfortable environment, with no distractions
  • Once you start the test you cannot stop or leave the camera view
  • Check your email for information regarding your test session