Here’s what you need to know:
- Course Tokens expire 30 days from the date of purchase
- Course Tokens include two (2) test attempts
- All Tokens are one-time use and expire
- After a user redeems a Token, they will have 30 days to complete the course
- Tokens can only be redeemed by a Registered Individual user in their Smart Serve – Online Account
- All fees are non-refundable
- Tokens cannot be replaced after they expire
From your Organizational Account you can:
- Purchase Tokens
- View / Print invoices
- Monitor remaining Tokens & view expiration dates
- View Participant’s course status (eg: did not finish, failed, certified)
The Smart Serve Online Training Program is available in six (6) different languages: English, French, Chinese, Korean, Punjabi, Spanish
How to Purchase Course Tokens:
Step 1: Register for an Organizational Account.
Note: This account type is an administrative account only. There is no access to the training courses from this account.
Step 2: Login to your Organizational Account and click “Purchase”
Step 3: Distribute one (1) course Token per person
Note: All purchases are non-refundable and Tokens expire 30 days from purchase.
Course Token Redemption
Distribute only one (1) course Token per Participant and provide the following instructions to them:
- Register for an Individual Online Account – smartserve.ca
- Login to your Online Account
- Redeem the Token (this will add the course to their profile)
- Enroll – You can start your training!
REMEMBER: Once a Token is redeemed, the user will have 30 days to complete the Online Training and Final Test before it expires.
TIP: You will be able to monitor each Participants status from your Organizational Account. Once a Token is redeemed, the course must be completed within 30 days. Participants must receive a passing score of 80% or higher to be issued a Certification.
DON’T FORGET: You will not have access to view final Certificate numbers in your administrative account. Participants should receive a confirmation email within 2 hours of successfully completing the Final Test online. Certification cards will be mailed directly to the course Participant.
