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Online Staff Training

Are you interested in purchasing the Smart Serve online training course for your staff or volunteers? As a Registered Organization you will be able to purchase Course Tokens that can be redeemed towards the Smart Serve Online® Training Program.

Participants will be required to create an Individual Online Account to access online training and testing. As an Organizational leader, you will have access to an administrative account where you can purchase tokens and monitor course completions.

Here’s what you need to know:

  • Course Tokens expire 30 days from the date of purchase
  • Course Tokens include two (2) test attempts
  • All Tokens are one-time use and expire
  • After a user redeems a Token, they will have 30 days to complete the course
  • Tokens can only be redeemed by a Registered Individual user in their Smart Serve – Online Account
  • All fees are non-refundable
  • Tokens cannot be replaced after they expire

From your Organizational Account you can:

  • Purchase Tokens
  • View / Print invoices
  • Monitor remaining Tokens & view expiration dates
  • View Participant’s course status (eg: did not finish, failed, certified)

The Smart Serve Online Training Program is available in six (6) different languages: English, French, Chinese, Korean, Punjabi, Spanish

How to Purchase Course Tokens:

Step 1: Register for an Organizational Account.

Note: This account type is an administrative account only. There is no access to the training courses from this account.


Step 2: Login to your Organizational Account and click “Purchase”

Step 3: Distribute one (1) course Token per person

Note: All purchases are non-refundable and Tokens expire 30 days from purchase.


Course Token Redemption

Distribute only one (1) course Token per Participant and provide the following instructions to them:

  1. Register for an Individual Online Account – Register Now
  2. Login to your Online Account
  3. Redeem the Token (this will add the course to their profile)
  4. Enroll – You can start your training!

REMEMBER: Once a Token is redeemed, the user will have 30 days to complete the Online Training and Final Test before it expires.

TIP: You will be able to monitor each Participants status from your Organizational Account. Once a Token is redeemed, the course must be completed within 30 days. Participants must receive a passing score of 80% or higher to be issued a Certification.

DON’T FORGET: You will not have access to view final Certificate numbers in your administrative account. Participants should receive a confirmation email within 2 hours of successfully completing the Final Test online. Certification cards will be mailed directly to the course Participant.

Online Course Token

$34.95 each

Looking to organize In-Class Group Training?