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In-Class Group Training

The Facilitated Course was developed for use by Organizations only. Those wishing to provide group training in a classroom setting must be approved by Smart Serve Ontario.

This Facilitator Course Package is specifically designed for:

  • Licensees
  • Corporate Training (Learning & Development, Human Resources)
  • Approved Training Centres
  • Educational Institutions

Training materials are designed to be led / taught by an experienced leader in responsible alcohol service. This could include: managers, owners, faculty, or professional trainers. This is a great way to engage and learn together!

All Final Tests are completed online. As a Facilitator, you will be required to help participants/students register their own “Individual” online account at and provide them with a Test Token.

IMPORTANT: This package is not available to individuals. All Facilitators must be approved. Please contact us directly for more information.

What You Need To Know

Facilitator Course Package Includes:

  • Downloadable Training Program
  • Downloadable Job Aids (to learn from and share)
  • Downloadable video transcripts
  • Please allow about 4 hours for training
  • Available in English and French
  • Final Tests will be available in all 6 languages (English, French, Chinese, Korean, Punjabi, and Spanish)
  • All fees are non-refundable

Participant Test Tokens:

  • Test Tokens must be purchased separately from the Course Package
  • Tokens will expire 30 days from purchase
  • Tokens are required for participants/students to access the Final Test
  • Once redeemed, the test can be taken the same day (or within 30 days of redemption)
  • All Final Tests are proctored online and monitored for integrity
  • All Smart Serve certificates are available in digital format (PDF) and confirmation of completion will be emailed to the participant/student
  • Participants/Students can access their certificate (eCertificate) from their online account by clicking on “My Results”

Important: Participants/Students will be required to register for an Individual online account with As a Facilitator, you can help guide them through this process if required. A web camera will be required (computer, laptop, tablet, or smartphone) and all tests must be completed independently. As an organization you can choose to allow participants/students to complete their test at your facility or on their own.

Facilitator Course Package


Facilitators training materials & job aids
(Only available for approved Organizations)

$129.00 CAD

Final Test Token

(Only available for approved Organizations)

$44.95 CAD