In-Class Group Training

The Facilitated Course was developed for use by Organizations only. Those wishing to provide group training in a classroom setting must be approved by Smart Serve Ontario.

This Facilitator Course Package is specifically designed for:

Licensees
Corporate Training (Learning & Development, Human Resources)
Approved Training Centres
Educational Institutions

Training materials are designed to be led / taught by an experienced leader in responsible alcohol service. This could include: managers, owners, faculty, or professional trainers. This is a great way to engage and learn together!

All Final Tests are completed online. As a Facilitator, you will be required to help participants/students register their own “Individual” online account at smartserve.ca and provide them with a Test Token.

IMPORTANT: This package is not available to individuals. All Facilitators must be approved. Please contact us directly for more information.

What You Need To Know

Facilitator Course Package Includes:

Downloadable Training Program
Downloadable Job Aids (to learn from and share)
Downloadable video transcripts
Please allow about 4 hours for training
Available in English and French
Final Tests will be available in all 6 languages (English, French, Chinese, Korean, Punjabi, and Spanish)
All fees are non-refundable

Participant Test Tokens:

Test Tokens must be purchased separately from the Course Package
Tokens will expire 30 days from purchase
Tokens are required for participants/students to access the Final Test
Once redeemed, the test can be taken the same day (or within 30 days of redemption)
All Final Tests are proctored online and monitored for integrity
All Smart Serve certificates are available in digital format (PDF) and confirmation of completion will be emailed to the participant/student
Participants/Students can access their certificate (eCertificate) from their online account by clicking on “My Results”

Important: Participants/Students will be required to register for an Individual online account with smartserve.ca. As a Facilitator, you can help guide them through this process if required. A web camera will be required (computer, laptop, tablet, or smartphone) and all tests must be completed independently. As an organization you can choose to allow participants/students to complete their test at your facility or on their own.